Usability · Accessibility · UX Research

The force behind better digital experiences for all Americans

UXForce deploys supervised student teams to conduct UX research, usability evaluations, and accessibility audits for public-serving institutions — building the skilled workforce America needs while delivering expertise where it matters most.

70M+
Americans living with a disability
95%
of top websites fail accessibility standards
1.96/5
Federal government accessibility compliance score

Public digital services are failing the people who need them most

From universities to government agencies, the institutions Americans depend on are struggling with outdated, inaccessible, and poorly designed digital systems — and the expertise gap is only widening.

The usability gap

Public institutions increasingly deliver essential services online, yet confusing navigation, broken workflows, and poor design drive users away — especially those who need these services most.

The accessibility crisis

New federal mandates require digital accessibility compliance by 2026 — yet most institutions lack the specialized expertise to meet these standards. Over 70 million Americans with disabilities are affected.

AI is reshaping everything

As institutions adopt AI-driven chatbots, predictive tools, and automated systems, new categories of UX and accessibility challenges are emerging faster than the field can respond.

Three-sided value, one mission

UXForce creates impact for institutions, students, and the field simultaneously — each engagement strengthens all three.

For institutions

Receive expert-supervised UX research, usability evaluations, accessibility audits, and actionable design recommendations — delivered by trained student teams at no cost.

For students

Gain structured, portfolio-worthy professional experience in UX research, usability engineering, and accessibility under the mentorship of experienced practitioners.

For the field

A growing pipeline of trained UX and accessibility professionals, original research data, and open-source frameworks that any university can adopt.

From identification to impact

Every UXForce engagement follows a structured, quality-controlled process.

Identify & match

We identify public institutions facing UX and accessibility challenges, assess their needs, and match them with a supervised student team.

Train & deploy

Student teams complete methodology training covering WCAG testing, usability evaluation, user research, and accessible design — then begin the engagement.

Evaluate & audit

Teams conduct comprehensive UX evaluations and accessibility audits — including user research, heuristic analysis, IA review, and WCAG compliance testing.

Deliver & follow up

Partner institutions receive a professional assessment report with prioritized recommendations, design mockups, and a follow-up cycle to measure progress.

Ready to make public digital services work for everyone?

Whether you're an institution that needs UX and accessibility expertise, or a student who wants real-world experience — there's a place for you at UXForce.